China Ready

Service Expectations and Tips

Focusing on cultural awareness, personalized services, and thoughtful gestures can contribute significantly to a positive and memorable stay.

Fast Responsive Service

• Prioritize prompt responses to inquiries, requests, and complaints.

Level of Respect for Service Roles

• Acknowledge the significance of titles and roles in Chinese culture.
• Train staff to show appropriate respect to guests based on their status or position.

Negotiation on Price

• While Chinese visitors may be accustomed to negotiating prices, they won't be offended if a discount is not offered.
• Provide transparent pricing and value-added services to justify costs.

Small Gift Gestures

• Consider incorporating small gift gestures, such as welcome amenities or cultural welcome, to make Chinese visitors feel appreciated.
• These gestures can leave a lasting impression and contribute to positive reviews and generate word of mouth.

Acknowledging Important Dates and Events

• Familiarize yourself with significant Chinese holidays and festivals, including
• Chinese New Year, Autumn Moon Festival, Dragon Boat Festival, White Valentine, etc.
• Customize promotions or special offers during these periods to show cultural sensitivity and make guests feel at home.

Cultural Awareness Training

• Provide cultural sensitivity training to staff to ensure they are aware of and understand the nuances of Chinese customs and traditions.

• Encourage staff to learn basic greetings and phrases in Mandarin to create a more welcoming atmosphere.

Personalized Services

• Tailor services based on guest preferences and previous interactions.

• Keep records of guest preferences, such as room preferences or dietary restrictions, to provide a more personalized experience.